Warranty Card
We would like to thank you and congratulate you for choosing TOYO products.
TOYO is committed for delivering quality products and prompt after sales service thus making your experience with the product delightful & hurdle free.
Bathroom Vanities
Specified Warranty Period for TOYO Products: Bathroom Vanities
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
| Bathroom Vanities | PVC | 10 Years | 5 Years | For swelling or bulging only |
| HDHMR | 5 Years | 2 Years | For swelling or bulging only | |
| Hardware (Hinges, Channels, Legs) | 2 Years | 1 Year | For functioning only |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate.
Care and cleaning guidelines for PVC Bathroom Vanities:
For PVC & HDHMR cabinets, warranty covers for swelling or bulging of PVC & HDHMR boards. Any breakage, damages due to handling and forcefully uses are not covered under warranty.
The warranty offered on hardware is for any manufacturing defect and covers functional warranty within the warranty period. Functional warranty refers to usual performance/ working of product. If products don’t perform as per it’s nature under normal conditions.
Warranty on hardware doesn’t cover any warranty on surface like anti-rust, appearance, original look and so on. Any visible change on the outer surface of hardware (hinges, channels, legs and handles) are not covered under warranty.
Problems like loosening of drawers or doors, misalignment of drawers or doors, breakage etc. arises only due to forceful uses. It’s advised to use the drawers and doors softly. Our soft close drawers take their perfect closed position with a grip when closed. So, when you open the drawer, mild force needs to be applied to open the drawer to get it released from the grip. That is its property.
Improper handling of the Products automatically terminates and nullifies this warranty.
Bathroom Fittings & Accessories
Specified Warranty Period for TOYO Products: Bathroom Fittings & Accessories
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
| Brass Bathroom Fittings | Service Warranty | 12 Years | 5 Years | For any manufacturing defect |
| Internal Parts | 5 Years | 2 Years | For leakage | |
| Chrome Plating | 5 Years | 2 Years |
For peel off of the chrome plating layer.
Remarks: Recommended hardness of water should be within the limit of 250-300 tds. Cleaning agent of acidic nature like harphic etc. should be strictly prohibited. |
|
| Bathroom Accessories | Brass Accessories | 10 Years | 5 Years | For any manufacturing defect |
| SS 304 Accessories | 5 Years | 2 Years | For any manufacturing defect | |
| SS 302 Accessories | Nil | Nil | ||
| White Metal (Zn) | Nil | Nil | ||
|
Chrome Plating (For Brass & SS 304) |
5 Years | 2 Years |
For peel off of the chrome plating layer.
Remarks: Recommended hardness of water should be within the limit of 250-300 tds. Cleaning agent of acidic nature like harphic etc. should be strictly prohibited. |
|
|
SS 304 Shower Panel |
Service Warranty | 5 Years | 2 Years | For any manufacturing defect |
| Internal Parts | 2 Years | 1 Year | For leakage | |
| Electroplating finish | 2 Years | 1 Year |
For peel off of the chrome plating layer.
Remarks: Recommended hardness of water should be within the limit of 250-300 tds. Cleaning agent of acidic nature like harphic etc. should be strictly prohibited. |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate.
Care and cleaning guidelines for Bathroom Fittings & Accessories Products:
Carefully inspect the new product for if it’s damaged before installation.
TOYO is not liable or shall not be responsible for any such damage/scratch or for improper installation.
The installation should be done by a trained technician.
Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. For the hard water areas, it’s advisable to get the faucets body dry with soft cloth at least once a day after use, to protect the scaling of chrome plating.
During cleaning of the tiles or floors in the bathroom with cleaning agents which contain acids or chemicals, acid fumes are formed. Because the basic material used in the Faucet is brass and brass being an alloy of copper, reacts with these acid fumes. With this reaction, a green color layer / Black Spots are formed on the products resulting in damage to the outer finish or coating. It is recommended the faucets be covered with cloth before doing such floor cleaning, to protect them from acidic fumes.
Scratching occurs due to hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gentle fluffy soft cloth for cleaning the surface.
Always test your cleaning solution on an inconspicuous area of the product before applying to entire surface of the product.
Atmospheric condition applies mostly to salt content in the air in coastal areas, generally the air reacts with brass and chrome plating, so black spots emerge on the surface of the product. Therefore, the product is required to be cleaned regularly. At the time of installation of these products, cover the products with the cloth covers provided in packaging or with polythene till the time you actually start using them.
Improper/wrong installation of the products automatically terminates and nullifies this warranty and this warranty does not cover problems arising from low water pressure, more than recommended water pressure, and wear and tear, impurities/ hardness beyond the norms of drinking water or improper care and cleaning.
The warranty shall not be applicable, in case, if the defect is caused due to improper installation, undesirable working environments such as contaminated water, hardness of water beyond the acceptable limits of drinking water or even by improper handling. TOYO shall repair/replace defective components (after examination by authorized technician) on either chargeable basis or free of charge, as is decided by TOYO customer care. For better performance of the product, we recommend water pressure should be between 2.5 bar to 3 bar.
Quartz Sinks
Specified Warranty Period for TOYO Products: Quartz Sinks
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
| Kitchen Sinks | Quartz Sink | 10 Years | 5 Years | For pin holes on the front surface. |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate
Care and cleaning guidelines for Kitchen Sinks:
Carefully inspect the new product for if it’s damaged before installation.
TOYO is not liable or shall not be responsible for any such damage/scratch or for improper installation.
The installation should be done by a trained technician.
Every product has limitations and in time may deteriorate from handling, cleaning or exposure to atmospheric conditions. Eventual tarnishing is therefore, not a defect, but a normal process, which is unavoidable. Proper care would ensure that these products last a longer period.
Clean the sink at least once a week. For Quarts Sinks, if gets minor scratch due to any reason, can be used super fine grit sand paper very gently to remove the scratches. When cleaning use mild soapy water, rinse and towel dry.
Sanitary Wares Products
Specified Warranty Period for TOYO Products: Sanitary Wares Products
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
|
Sanitary Wares White & Black |
Glazing (Rip Up) | 10 Years | 5 Years | For getting glaze ripped up |
| Flush Fittings | 2 Years | 1 Year | For leakage | |
| Sensor Electronic Parts | 2 Years | 1 Year | For any manufacturing defect | |
| Concealed Cistern | Internal Fittings | 2 Years | 1 Year | For leakage |
| Tank | 10 Years | 5 Years | For leakage | |
| Exposed PVC Cistern | Internal Fittings & Knobs | 2 Years | 1 Year | For leakage |
| Tank | 2 Years | 1 Year | For leakage | |
| Seat Cover | Internal Fittings & Knobs | 1 Year | 1 Year | For leakage |
| UF Seat Covers | 2 Years | 1 Year | For any manufacturing defect | |
| PP Seat Covers | 2 Years | 1 Year | For any manufacturing defect | |
| Designer Art Basin | Designer Finish | 1 Year | Nil |
For peel off of the second coated layer. Remarks: Recommended hardness of water should be within the limit of 250-300 tds. Cleaning agent of acidic nature like harphic etc. should be strictly prohibited. |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate
Care and cleaning guidelines for Sanitary Wares Products:
Kindly inspect the products at the time of taking delivery.
TOYO is not responsible for any damage occurred in transit.
The installation should be done by trained technician.
TOYO is not responsible for damage/malfunctioning due to improper installation.
While cleaning the ceramic products after installation, please do not use any abrasive cleansers, as they may damage the ceramic surface. Use warm water and liquid detergent to clean the ceramic surface. Always test product cleaning solution on an inconspicuous area of the product before applying it to the entire surface.
Over tightening may cause breakage or chipping of sanitaryware.
The wash basin and water closet are heavy and it is recommended that two persons hold it while being fixed.
Do not use metal tools or wire brushers to remove any plaster. Use powder type detergent on a damp cloth to provide mild abrasive action to remove any residual plaster or white cement/putty. Clean the outside surface of the sanitary ware product with mild soap and warm water. Wipe the entire surface completely dry with a clean, soft cloth.
Please do not use cement at any hollow portion of the sanitary ware product. Air holes at the backside are the part of manufacturing process, which are mended.
Improper/wrong installation of the products automatically terminates and nullifies this warranty. Also it does not cover normal wear and tear.
Do not allow cleansers containing petroleum distillates to remain in contact with ceramic surface for long periods of time.
Carefully inspect the new product for damage before installation.
Care and cleaning guidelines for Plastic & ABS Products:
Inspect the new product carefully for any damages before installation.
TOYO is not liable or shall not be responsible for any such damage/scratch or for improper installation.
While cleaning the cistern/Seat cover after installation, do not use abrasive cleansers, as they may damage the Plastic Products.
Clean the outside surface of the polypropylene products with mild soap and warm water. Wipe the entire surface completely dry with a clean, soft cloth.
In case of chrome plated health faucets, the warranty shall not be applicable, in case, if the defect is caused due to improper installation, undesirable working environments such as contaminated water, hardness of water beyond the acceptable limits of drinking water or even by improper handling. TOYO shall repair/replace defective components (after examination by authorized technician) on either chargeable basis or free of charge, as is decided by TOYO customer care. For better performance of the product, we recommend water pressure should be between 2.5 bar to 3 bar.
In high-rise buildings, it’s advised to keep the angle valves used for health faucets, turned off when not in use because due to high water pressure can cause damages to health faucet and shower tube.
Sensor Products
Specified Warranty Period for TOYO Products: Sensor Products
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
| Sensor Faucets / Sensor Urinal Flusher | Service Warranty | 3 Years | 2 Years | For any manufacturing defect |
| Electronic parts | 1 Year | 1 Year | For any manufacturing defect | |
| Automatic Soap Dispenser / Sanitizer Dispenser | Service Warranty | 6 Months | 6 Months | For any manufacturing defect |
| Electronic parts / Pumps | 3 Months | 3 Months | For any manufacturing defect |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate.
Care and cleaning guidelines for Sensor Products:
While cleaning the sensor after installation, do not use abrasive cleansers, as they may damage the sensor’s surface. Do not use water to clean the sensor.
Do not use caustic detergent. Do not ever strike at the machine directly.
Check the battery and power regularly. Use good quality batteries. “Duracell” is recommended. “Adapter” should be used given by the company as per specified Ampere.
Clean the filter net from time to time (every six or twelve months or whenever the water flow becomes less).
TOYO is not liable or shall not be responsible for any such damage or for improper installation. The installation manual is enclosed along with the product which can be referred during the same.
Showers & Health Faucets
Specified Warranty Period for TOYO Products: Showers & Health Faucets
| Products Category | Products Descriptions | Residential Use | Commercial Use | Warranty Description |
|---|---|---|---|---|
| Showers & Health Faucets | ABS Overhead Showers / Rain Showers / Hand Showers | 1 Year | 1 Year | For leakage |
| SS / Brass-Overhead Showers / Rain Showers / Hand Showers | 1 Year | 1 Year | For leakage | |
| Health Faucets - ABS / SS / Brass | 1 Year | 1 Year | For leakage | |
| SS Flexible Hoses, Pipes, Hooks | 1 Year | 1 Year | For leakage | |
| Shower Arms SS / Brass | 1 Year | 1 Year | For leakage |
Warranty on all the products till specified period will cover only manufacturing defects of the product subject to terms and conditions mentioned in this warranty certificate.
Care and cleaning guidelines for Plastic & ABS Products:
Inspect the new product carefully for any damages before installation.
TOYO is not liable or shall not be responsible for any such damage/scratch or for improper installation.
While cleaning the cistern/Seat cover after installation, do not use abrasive cleansers, as they may damage the Plastic Products.
Clean the outside surface of the polypropylene products with mild soap and warm water. Wipe the entire surface completely dry with a clean, soft cloth.
In case of chrome plated health faucets, the warranty shall not be applicable, in case, if the defect is caused due to improper installation, undesirable working environments such as contaminated water, hardness of water beyond the acceptable limits of drinking water or even by improper handling. TOYO shall repair/replace defective components (after examination by authorized technician) on either chargeable basis or free of charge, as is decided by TOYO customer care. For better performance of the product, we recommend water pressure should be between 2.5 bar to 3 bar.
In high-rise buildings, it’s advised to keep the angle valves used for health faucets, turned off when not in use because due to high water pressure can cause damages to health faucet and shower tube.
Value Added Services:
In case of any after sales query customer can contact TOYO care by email [email protected] or toll free number 1800 102 0317
Again, if you or your technician is facing difficulty during installation of any of our products, please contact the TOYO Care number mentioned above for guidance.
WARRANTY:
TOYO plumbing fixtures are warranted free of any manufacturing defects.
TOYO will at its choice, repair, replace, or make appropriate adjustment where its inspection discloses any such defects occurring in normal usage as per terms mentioned below. TOYO is not responsible for installation costs.
TOYO reserves the right to examine product in question, and its installation, prior to replacement and will replace free of charge any part that proves defective in material and manufacturing workmanship under normal installation, use and service.
The warranty is applicable from the date of purchase. The customer must produce the VAT/GST paid invoice and warranty card in original to avail warranty service. In case the purchase has been done by the developer of the apartment, the possession letter from the developer will be treated as equivalent to bill.
The company is not liable for any damage out of faulty installation. The warranty becomes null and void if installation is not done by qualified and experienced technician and/or as per the installation procedure laid down by the company.
The company is also not liable to pay for any civil or construction work required during
installation of new products or replacement/repair of old products.
The company is not liable for any consequential expenses or damages.
An equivalent replacement at pro-rata basis shall be provided in case the product has been discontinued, where in the customer has to pay proportionate amount on the current MRP, given the product is within the aforementioned warranty terms.
If the manufacturing defect is seen within the first year of purchase on the ceramic product, the customer is entitled for free replacement. In case the manufacturing defect is seen after the first year of purchase & before the warranty period expires, the customer has to pay the company on proportionate basis on current MRP for new replacement.
During the warranty period and under normal use, if the product / component / part is found to be of faulty due to manufacturing defect, the same will be repaired or replaced upon production of this warranty Certificate and original purchase invoice, without charges either for part or labor or both, the decision of company official will be final for fault qualifies for warranty.
Warranty remains applicable only if the products have at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
In the event of non-availability of components or parts due to any reason whatsoever Company or its Authorized Service provider or the Dealer will not be responsible or liable for any delay that may be caused to service/repair of the Products; no claims financial or otherwise will be entertained.
Company and customer agree that company will not be liable for any damages whatsoever arising out of use or inability to use its Company’s Products. TOYO bears no responsibility for incidental or consequential damages arising out of use or inability to use Company Product.
WARRANTY TERMS:
By purchasing this product, customer agrees to Company’s aforesaid warranty on the product.
Company neither assumes nor authorizes any person to assume for us any other obligation or liability in connection with sale of this product.
Customer and Company agree that customer’s sole remedy for any defects in goods hereunder shall be limited to the repair or replacement at the Company’s option within warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of defects is given by the Customer to the Company in accordance with terms of this warranty certificate. The part/product against replaced part/product will be property of Company.
Company shall not be liable to Customer claiming the warranty under the terms of condition of this Limited Warranty Certificate, due to defects caused by rodents/pets or in the events of force majeure. The Force Majeure means any disaster, act of God or the public enemy, any accident explosion, fire, storm, earthquake, electric storms, tornado, flood, casualty, lockout, strike, labor conditions, unavoidable accident, nuclear explosion, national calamity, or any other circumstance or event or by any enactment of law, or by order of any legally constituted authority, or by any other similar cause of the Company or beyond the reasonable control of the party relying upon such circumstance or event.
Company and customer agree that TOYO bears no responsibility for incidental and / or consequential damage arising out of use and for inability to use a product. Company liability will be limited and restricted to the product replacement/value of the product sold. Company under all circumstances shall not be liable to uninstall the defective product or installed replacement product. In case replacement is the only option then the customer has to hand over the defective product to the seller from whom it was purchased and take the replacement product from there.